Course ID : 412764

IT Tech Support (Level 5)

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This course focuses on the key skills required to troubleshoot and resolve technical, security and other issues in a computer company or contact centre. The student will learn how to upgrade hardware, how to build a LAN, and will use CISCO’s Packet Tracer to track and resolve network issues, both locally and in the cloud. The student will also learn the key skills in effective communication with a customer. Classroom work will be complemented with relevant work placement (2-week block placement). Students participate in site visits.


Morrison's Island Campus


Computer Science and Information Technology

Contact Details

Further Education and Training – Higher Education Route:
Email: queries@ccoc.ie

Tel: +353 21 4222100


Morrison's Island, Cork City, Cork

T12 H685